REFUND POLICY
You have 15 days after receiving your item to request a return.
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
If you would like to return an item, please contact us at info@onepuredropperfume.co.uk. If your return is accepted, we will send you instructions on how to return it. We will not accept items returned to us without first requesting a return.
Contact us at info@onepuredropperfume.co.uk if you have any return questions.
Damages and issues
You should inspect your order upon receipt and contact us immediately if it is defective, damaged or if you received the wrong item, so that we can look into the issue and resolve it.
Exceptions / non-returnable items
Hazardous materials, flammable liquids, and gases are also not returnable, unless they are damaged.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure that you get what you want is to return the item you have, and after the return has been accepted, to make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will inform you whether the refund was approved or not. The original payment method will be automatically refunded if approved. Banks and credit card companies may also take some time to process and post the refund.
